Overview
Please note, there is no big company behind my offerings, it is only me, mistakes sometime happen so please be sure to communicate. I also appreciate life gets in the way sometimes, so contact me as soon as you can if you cannot make an appoint and I will try to be as accommodating as I can. Spaces to my events are limited and the space still needs to be paid for, therefore on some occasions I may not be able to cancel or refund your space, but I will do my best to arrange an alternative space at a future event for you.
Events
Please choose your ticket carefully as deposits, cancellations and booked spaces are non-refundable. Should you not be able to make an event, please contact me so that I can try to accommodate an alternative date for you.
Products
The refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange. If the item was hand-made to your requirements this is also non-refundable, so please be clear with your instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Services
Cancellations and booked appointments are non-refundable. Should you not be able to make an appointment, please contact me in plenty of time so that I can try to accommodate an alternative date for you.
Additional non-returnable items
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
I only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact me.
Shipping returns
To return your product, please contact me for the delivery address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact me for questions related to refunds and returns.
